Nursery, am I overreacting?

My almost one year old attends nursery a few days a week. When I drop him off he’s beside himself the second I step in the door, I guess that’s to be expected because of his age 🤷🏼‍♀️ multiple things have happened that have left us doubting how well he is being looked after, nothing major but slowly chipping away at our confidence in them (inaccurate information on pickup, not telling us he’d had a bump, sending photos where he’s obviously crying or with snot all around his mouth etc, said he hadn’t had milk because he’d refused it only to find out they were trying to give him another baby’s milk). Yesterday my partner picked him up and they went to hand him the wrong baby! He had to say to them that that was the wrong baby, he’s only been to pick him up a few times to pick him up so they don’t know him well. I can’t believe that they would just hand over a baby without many checks, he could’ve been a random man! Today I pick him up and I’d sent him with two 150ml bottles of formula (I used to send three but he always came back with one untouched) and one is untouched and he’s only had 1oz out of the other! He does drink water and have regular meals but he still has at least 4 bottles in the day when he’s at home. So from 7am-3pm he’s had 1oz of milk. I feel like pulling him out and saying we want the contract terminated immediately. He certainly won’t be going again after so many errors but why should I continue paying the notice period when I’ve had to find alternative care because I can’t trust them. Am I overreacting? I get they’re busy but I just feel like it’s not acceptable?

Show your support

I had a really similar experience with my little boy’s first nursery. It’s hard enough handing our babies over in the first place but when there’s that niggling feeling that something isn’t right, then go with your gut. I sent a polite email outlining the concerns I had and just explained the nursery wasn’t the right fit for us as a family. He’s now in a different nursery and it is just a completely different experience. He seems to love it, the staff are so professional and great at communicating with us. Pulling him out of the first place and finding somewhere new was the best thing we could have done. I felt worried about him all day when he was at the other one (I knew no one was intentionally not looking after him properly but things just didn’t sit right with me.) Hope you sort things and that you and your little one are happier. Xx

I think you probably need to speak to the manager, is it a big nursery sounds like it if they’re handing over the wrong baby. My son started 6 weeks ago before he was one and he actually puts his hands out to go to the staff now, he cried for the first few weeks but only when I said bye. He does drink less milk when he’s there than at home but will have a full bottle. It sounds like it’s not a very pleasant setting I would be certainly looking into another provider and I’d maybe be letting ofsted know about your concerns! Really sorry your going through this xxx

Tbh I definitely don't think you're overreacting. I would ask to have a meeting with the nursery manager. Calmly explain all the issues above and see what their response / solution is. Maybe depending on their response you might want to keep going to see if care improves such as not sending photos with snot around his nose etc then but if you're still not satisfied or if another thing like any of the above happens I would definitely pull him out of the nursery.

‌

‌
‌

‌

‌
‌

‌

‌
‌

‌

‌
‌

‌

‌
‌

‌

‌
‌