We are in a similar situation and we're looking into switching her to a childminder now. It was really hard for her to settle but eventually she bonded with one staff who doesn't work on one of my daughter's days (she goes only two days as well) and there's always a different person with her every week. Now my daughter gets upset anytime we mention the nursery. We don't get any updates! Only received some photos two times since she started in September, it's frustrating because they really don't say much even when we pick her up. "She had a great day, but she was upset when her key-person left, hasn't eaten and hasn't played." Then it clearly wasn't a great day! We'll meet some childminders next week as other nurseries don't have any spaces at the moment and a childminder might work better for my daughter.
Wow it’s literally the same app as well! I’d definitely ask about that, they should be giving you updates 🙏
My little girl does the free 15 hours per week, probably a little less as I am flexible with times. Her nursery room has 8 children and 2 key workers, they have 4 allocated children each. She's seen other staff there and played in the bigger children's room, but it's always with one of the staff from her room. We don't have an app or anything but now and again in the week I get photos emailed over and an overview of her day when I pick her up x
My girl goes 3 days a week, and there is always at least one of two staff members (one is her key worker and the other is the deputy manager) there to greet and do the hand over. They’re both great and my girl loves them. There’s often another member of staff in there that can change every few days but overall she’s very comfortable with all the staff now. There is an app, they do nappies, naps and lunch updates each day and will put photos on as and when. I’d say maybe once a week or so? Sometimes more. All I’ll say is if you’re worried about something or need more from them then talk to them. Tell them you’re worried about the staff rotations making his settling issues worse and see if they can help with that. Ask if they might be able to pop an update on the app once he’s settled to reassure you. In my experience they are happy to help and are willing to do these kinds of things (the good ones anyway!)