I think I may know who you’re referring to. I didn’t make a complaint but had a bad experience with abruptness when I was going through an already really difficult time. It’s such a shame because there’s other staff who are so kind and wonderful. I can’t imagine that they haven’t had complaints before. I think the person you’ve described needs to listen and learn how people are feeling about their care and treatment. There’s a good system on the southmead website for either making a formal complaint or giving feedback. Hope that helps somewhat… good luck!
Hi, I think it's definitely worth saying something. Just in the hope that it doesn't have an effect on someone in a more difficult situation like you said xx
Not to make a comment on whether you complain or not but I've had issues with my named midwife, and in a team so I can see a different one based on what day I go. I'm now seeing a different midwife to her just from having gone in one day, seeing someone I got on really well with and asked if I can see her from then on so we arrange my appointments for when she's the one seeing patients 👍.
@Kim Thank you, are you based in Yate by any chance? That's where I've seen her but she did mention she's been covering for a lot of sickness (and seemed annoyed about that too)
@Bethan I was surprised to see her again because when I made the appointment she did make it with a different midwife but I guess they were out sick again, I think I could have let one bad experience slide but 2 in a row suggests that's just what she's like
No, I’m in north west Bristol area. Maybe it’s a different person (in which case, it suck that there’s more than one person like this!). I also found some of the ultrasound staff not very nice or professional. Then some were really wonderful- it’s like polar opposites!
I'm sorry to hear that @Kim! Concerning that there are multiple grumpy midwives about... So far when I've been into Southmead for scans, the staff have been really excellent, but I guess there's not predicting who you're going to get
I'm yate based and think I may also know who your referring to as I had also found her to be quite abrupt on a few occasions.
I was seeing the midwives in yet. I don't think I saw this one as all mine were nice, despite seeing different ones each time
I would definitely complain.. We need (DESERVE) an empathetic person who WANTS to hear our concerns. You raising a complaint could definitely benefit the next woman 💕
@Jess I think it must be the same one as I've found all the others so lovely, I'm sure it said on her badge that she's one of the managers too, I wonder how the other midwives find her!
Is she the older one you're referring to? 🤔 I have found her very up and down last time I saw her she was absolutely lovely but the times before very abrupt and straight to the point.
Yes, named after a kitchen appliance!
Complain for sure
Trusted by 5M+ women
Trusted by 5M+ women
Yes, I think she's unfortunately just very old school but the last time I saw her she was lovely and I found her very empathetic.
I think I would ask not to see that particular midwife again. You can also give feedback without it being a formal complaint if that makes sense. All healthcare professionals should be kind and advocate for their patients and this person doesn’t seem very patient focussed but instead quite task focussed.
https://www.nbt.nhs.uk/patients-carers/feedback/how-raise-a-concern-or-a-complaint You can raise a complaint with PALS or if they aren't the right team they will signpost you. From what you describe, it does sound like something that should be flagged up! X