Midwife complaint

https://www.nbt.nhs.uk/patients-carers/feedback/how-raise-a-concern-or-a-complaint You can raise a complaint with PALS or if they aren't the right team they will signpost you. From what you describe, it does sound like something that should be flagged up! X

I think I may know who you’re referring to. I didn’t make a complaint but had a bad experience with abruptness when I was going through an already really difficult time. It’s such a shame because there’s other staff who are so kind and wonderful. I can’t imagine that they haven’t had complaints before. I think the person you’ve described needs to listen and learn how people are feeling about their care and treatment. There’s a good system on the southmead website for either making a formal complaint or giving feedback. Hope that helps somewhat… good luck!

Hi, I think it's definitely worth saying something. Just in the hope that it doesn't have an effect on someone in a more difficult situation like you said xx

Not to make a comment on whether you complain or not but I've had issues with my named midwife, and in a team so I can see a different one based on what day I go. I'm now seeing a different midwife to her just from having gone in one day, seeing someone I got on really well with and asked if I can see her from then on so we arrange my appointments for when she's the one seeing patients 👍.

@Kim Thank you, are you based in Yate by any chance? That's where I've seen her but she did mention she's been covering for a lot of sickness (and seemed annoyed about that too)

@Bethan I was surprised to see her again because when I made the appointment she did make it with a different midwife but I guess they were out sick again, I think I could have let one bad experience slide but 2 in a row suggests that's just what she's like

No, I’m in north west Bristol area. Maybe it’s a different person (in which case, it suck that there’s more than one person like this!). I also found some of the ultrasound staff not very nice or professional. Then some were really wonderful- it’s like polar opposites!

I'm sorry to hear that @Kim! Concerning that there are multiple grumpy midwives about... So far when I've been into Southmead for scans, the staff have been really excellent, but I guess there's not predicting who you're going to get

I'm yate based and think I may also know who your referring to as I had also found her to be quite abrupt on a few occasions.

I was seeing the midwives in yet. I don't think I saw this one as all mine were nice, despite seeing different ones each time

I would definitely complain.. We need (DESERVE) an empathetic person who WANTS to hear our concerns. You raising a complaint could definitely benefit the next woman 💕

@Jess I think it must be the same one as I've found all the others so lovely, I'm sure it said on her badge that she's one of the managers too, I wonder how the other midwives find her!

Is she the older one you're referring to? 🤔 I have found her very up and down last time I saw her she was absolutely lovely but the times before very abrupt and straight to the point.

Yes, named after a kitchen appliance!

Complain for sure

Yes, I think she's unfortunately just very old school but the last time I saw her she was lovely and I found her very empathetic.

I think I would ask not to see that particular midwife again. You can also give feedback without it being a formal complaint if that makes sense. All healthcare professionals should be kind and advocate for their patients and this person doesn’t seem very patient focussed but instead quite task focussed.